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  • PATHS Staff

    What country are the PATHS staff located in?

    Terry

  • #2
    Hi Terry! (from another Uk person!) I'm not sure where the staff live, but I believe Paths "HQ" is located in Panama City, Panama.

    Correct me someone if I'm not right!

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    • #3
      Thanks S.J

      I wondered what time zone they are in so that I could email them during their office hours. I know the company is registered in Panama, but are the PATHS staff located somewhere else?

      Terry

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      • #4
        Hi Tezza ~

        I have emailed them all hours of the day, night, and weekend. Almost always I have gotten a response within 24 hours, and many times within just a few hours.

        Hopes this helps
        Namaste,
        Pamela
        Discover the Single Greatest Health Science Breakthrough of the Century

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        • #5
          On the Contact us page of your PATHS website you will find the following:

          CUSTOMER SERVICE


          Our customer service department is open for business between 8:00am - 4:30pm PST, Monday to Friday. Customer queries receive the fastest response times, and we aim to answer all queries within 24 hours. Any emails/correspondence received over the weekend, will be answered on the following Monday.

          Kevin

          PATHS For Healing
          Energetic Science Ministries
          Meditation at the Click of a Button, Guaranteed!


          ESM Forum Support Link

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          • #6
            Thanks very much for your reply Kevin.

            Terry

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            • #7
              PATHS Corporate offices are in Panama City. Panama City is in the Central Time Zone (no daylight savings) GMT -5 hours.

              PATHS computer banks are spread out around the world, on three different continents.

              PATHS personnel are also spread out around the world - the majority are within the PST to EST time zones. GMT -4 to GMT -7.

              Our stated Customer Service hours are 8:00 am to 4:30 pm, PST (GMT -7) Monday to Friday.

              HOWEVER, all PATHS computer servers are monitored by on-site PATHS personnel 24 hours a day. About 50% of these are trained in Customer Service also. So you may very well have emails answered all hours of the night and day, 7 days a week!

              For general Customer Service inquiries, our goal is 3-4 hours, no longer than 24 hours response time.

              If the inquiry is accounting or technical in nature, it could take 1-4 days.



              Happiness & Health,

              PATHS, S.A. Staff

              PATHS

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